Refund policy
Welcome to Vorinal. We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return your item(s) within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- Items must be returned in the original packaging
- Proof of purchase or order confirmation is required
We do not charge:
- Return shipping fees
- Restocking fees
There are no final sale items.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed back to your original payment method within a few business days, depending on your bank or payment provider.
Free Return Shipping
Vorinal provides free return shipping for all eligible returns within the United Kingdom.
Instructions for returning your order will be provided after contacting our support team.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
Exchanges
We currently offer replacements for defective or damaged items. Please contact our support team for assistance.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Store Name: Vorinal
- Email: contact@Vorinal.com
- Phone: +44 0337-591-4717
- Address: 20 Boston Ct, Palmersville, Newcastle upon Tyne NE12 9RA, United Kingdom